Bilingual AI Receptionist for English and Spanish Calls
A bilingual AI receptionist answers your forwarded business calls in English and Spanish using the information you give it. Hear how it responds, changes languages and checks details in our browser demo, then request a free trial.
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What a Bilingual AI Receptionist Does
Your AI receptionist answers as your business, asks intake questions and turns conversations into bookings, messages or urgent-call handoffs. We teach it your business details through an onboarding chat and your website.
Business answers
Use your services, hours, service area and price policy during calls.
Call intake
Ask relevant questions and flag urgency using the instructions you set.
Useful results
Book appointments, capture messages or pass urgent calls to your on-call person.
Full details
Your business information gives the AI its starting point for answering questions. In the onboarding chat, you explain what you offer, where you work and which situations need urgent attention. Your website supplies additional information you want it to use.
Once calls forward to it, the receptionist answers day and night in English and Spanish. It introduces itself as a virtual assistant and states that the call is recorded, then asks what the caller needs. The next step follows your instructions for booking, messages or urgent calls.
You can inspect the result in the dashboard: summaries, transcripts, recordings and usage are available there. Update settings by telling the AI what should change in plain words, then test the revised instructions on a call.
Follow the Caller Between English and Spanish
Your receptionist supports English and Spanish, and callers can change languages during the conversation. Start in Spanish, switch to English for a detail, then continue with the same request without starting another call.
Spanish opening
Begin a request in Spanish and hear the receptionist respond.
English details
Switch to English while explaining a service or giving an address.
Same request
Continue the conversation across a language change during the call.
Full details
The AI can handle a caller who uses both languages in one conversation. A person might explain the request in Spanish, give a business name in English and return to Spanish for the appointment details. Language switching is part of the same call.
Try "Quiero una cita", which means "I want an appointment", in the fictional demo business. Then ask an English follow-up question. Listen for whether the response fits your request and whether the receptionist checks the details that matter.
We include a language-switching scenario so you can hear this behavior directly. Use the English and Spanish call demo to test an exchange you would expect on your own line, rather than judging from a written sample alone.
Hear How Natural the Spanish Is in the Demo
The browser demo lets you judge the spoken Spanish yourself before signing up. Listen to the phrasing, ask a follow-up question and check how the receptionist reads back a name or address.
Listen directly
Hear spoken responses instead of relying on a written description.
Ask another question
Check whether the next answer follows what you actually asked.
Check details
Try the Spanish name and address read-back scenario in the demo.
Full details
Natural Spanish needs to work for the conversation your callers want to have. In the browser demo, you can hear the wording and pace, then respond in your own words. Ask an ordinary question rather than following a script you would not use on a business call.
The fictional demo business offers scenarios for Spanish booking, a voicemail-style message and an urgent call routed to the owner. You can also try an English call to the same business. Compare how clearly the receptionist handles each task.
After listening, request a free trial to test your own services and instructions once your trial is ready. Pay attention to what gets captured in the summary and transcript, as well as how the spoken response sounds to you.
Limits: No Legal or Medical Interpretation
Your receptionist handles business intake, not certified interpretation, and healthcare use is not offered. Keep legal or medical interpretation with qualified people; use this service for the business answering tasks described on this site.
Business intake
Answer service questions, take messages and collect details for your team.
Interpretation limit
Do not use the receptionist as a certified legal or medical interpreter.
Healthcare limit
Healthcare use and protected health information are outside the service's scope.
Full details
Speaking two languages does not make this receptionist a certified interpreter. Its role is to handle your business's phone intake using the information and rules you supply. Do not use it to interpret legal or medical conversations, and do not use it for healthcare calls involving protected health information.
Define the useful scope during onboarding: which services you provide, which questions it can answer from your policies and which requests should become messages. That gives callers a practical route to your team when a request needs more attention.
For example, the receptionist can collect an appointment request and callback number for an auto repair business. The business then handles the discussion that requires its own expertise, using the recorded conversation and summary to prepare.
Use AI for Phone Coverage Alongside Bilingual Staff
AI gives your team another way to cover routine calls after hours or while staff are busy. Bilingual employees remain valuable for judgment, relationship building and work that goes beyond your written phone instructions.
After-hours answering
Handle forwarded calls when your staffed front desk is closed.
Busy periods
Handle intake questions while your staff helps customers in person.
Human decisions
Keep exceptions and relationship-sensitive conversations with people who know the business.
Full details
Use AI to answer routine calls outside your staff's availability. You give it the business rules once, then adjust those instructions as your hours or services change. Forwarded calls can reach it during the day or at night.
Hiring a bilingual employee brings skills beyond phone intake, including personal rapport and judgment about unusual requests. If those are central to the role, evaluate the whole job rather than treating a receptionist service as an equivalent hire.
You can also use both. Let staff answer first and send busy or unanswered calls to the AI. During your requested trial, review those conversations to see which requests fit the instructions and which need a person sooner.
Start With Busy or Unanswered Calls
You can start with overflow by forwarding only busy or unanswered calls to your AI receptionist. Your team answers first, and you review how the receptionist handles the calls that reach it.
Choose forwarding
Send busy, unanswered or after-hours calls based on your needs.
Test first
Make a test call before forwarding real business calls to the receptionist.
Review results
Read summaries and listen to recordings before changing your call instructions.
Full details
Starting with overflow means choosing the forwarding conditions that fit your current phone setup. We provide a local number and a guide for your carrier or phone system. You can keep staff answering first while the receptionist receives busy or unanswered calls.
Before going live, test the route with your business instructions in place. Try an English request, a Spanish request and a situation you have marked urgent. Check what the receptionist says and what arrives in the email and app push alerts.
Use the dashboard to review the calls and tell the AI how you want settings changed. The setup and forwarding guide explains the path from onboarding to the test call; during your requested trial, you can evaluate the arrangement on your own line.
FAQ
Does the AI speak Spanish and let callers switch to English?
Yes, it speaks English and Spanish, and callers can switch languages mid-call. Someone can start a request in Spanish and use English for part of an address or a follow-up question. Try that change in the browser demo to hear how the conversation continues.
Will callers know they are speaking to AI?
Yes, your receptionist identifies itself as a virtual assistant at the beginning of the call. It also gives the recording notice; your bilingual greeting setting puts both disclosures in English and Spanish at the start. These notices cannot be turned off, and the browser demo lets you hear the introduction before requesting a free trial.
What happens when the AI does not know an answer?
It can take the request and contact details for your team to call back. Give it your services, exclusions and policies during onboarding so its business information has a clear scope. Review summaries for unanswered questions and update the instructions when a useful detail is missing.
How does it handle spam and robocalls?
Your receptionist politely ends spam and robocalls. You can review calls in the dashboard using the summary, transcript and recording, and adjust your business instructions in plain words. For customer calls, it uses the intake questions and urgency rules you supplied to decide the appropriate next step.
What can I test before putting it on my business line?
Start with the browser demo, which needs no signup and uses a fictional business. Test spoken Spanish, a switch to English or a message. Request a 14-day free trial, capped at 100 minutes, to test your own instructions once your trial is ready; a card is required before call forwarding goes live.
Can I cancel if the AI is not right for my calls?
Yes, the service is month to month and you can cancel online in one click. Cancellation takes effect at the end of your paid month. If your plan lapses, calls go to your backup number or voicemail, so set that backup as part of preparing your line.
Hear the Bilingual AI Receptionist Yourself
Talk to the fictional business in the browser demo and change languages mid-call. Request a free trial to test your own call instructions once your trial is ready.